Hookei After-Sale ServicesReliable Support Beyond the Sale
At Hookei Display Co., Ltd., our commitment to customers doesn't stop at delivery. We provide comprehensive after-sale services to ensure your retail display systems continue to perform at their best — helping you maintain store efficiency, reduce downtime, and extend the life of your investment.
From troubleshooting to reordering and upgrades, Hookei stands by your side every step of the way.
Hookei Display Customer Experience Improvement Program
Customer Cases
Clik Here to Learn More About Our Solution Case >>Customer Feedback Project: ALDI Australia New Store Display Optimization
Client: ALDI Australia
Project Type: In-store Display Optimization & Efficiency Enhancement
Service Follow-up Date: One Month Post-Installation
Location: Sydney, Australia
One month after the installation was completed, our after-sales service team conducted an in-store follow-up visit. During the visit, we reviewed the actual implementation of our display solutions, collected direct feedback from store staff, and assessed key performance areas, including: Display effectiveness；Product accessibility and visibility；Staff ease of daily use；Durability and safety under high-traffic usage.
The store team reported a high level of satisfaction with the upgraded display system. Products were better organized, easier to replenish, and visually cleaner. Our modular layout design also helped reduce clutter and improved customer navigation.
“The new fixture system is not only more efficient but also safer and easier for our daily operations”feedback from ALDI
Before
Without Roller Track for Meat
After
With Roller Track for Meat
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Without Roller track for Bottom line water
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With Roller track for Bottom line water
Customer Feedback Project
Lightbox System for Decathlon France
In January 2025, our after-sales service team conducted a comprehensive follow-up visit for the custom lightbox system installed across Decathlon’s retail stores in France. This initiative was part of our routine service process to ensure that our display solutions continue to deliver strong performance long after installation.
As part of a long-term collaboration with Decathlon, we provided custom-designed lightbox units tailored to the layout and branding requirements of their retail environment. These lightboxes were installed in various locations within the store, supporting in-store navigation, product highlighting, and brand storytelling.
Our service team also collected suggestions from store staff regarding potential enhancements in future iterations, including adjustable brightness levels and smart control integration.
Customer Feedback Project
Silicone Shelf Mat Solution for Nordic Supermarket Chain
In March 2025, our after-sales service team conducted an on-site visit to one of our Nordic supermarket clients, focusing on the performance and feedback of the custom silicone shelf mat solution installed across their store locations. This follow-up aimed to evaluate long-term usability, maintenance efficiency, and overall shelf presentation improvement brought by the silicone mat system.
As part of a broader shelf management upgrade initiative, the Nordic supermarket chain adopted our anti-slip silicone shelf mats in early 2024 to replace traditional paper liners or plastic trays. These mats were designed to enhance product stability, reduce daily cleaning effort, and improve the overall aesthetic of the fresh produce and chilled goods sections.
Based on the feedback collected, our team is exploring further customization options, including: Color-matching by category (e.g., green for produce, blue for dairy); Perforated versions for wet shelf applications; Custom logo embossing for corporate branding.
This case is a perfect example of how after-sales service helps us turn real-world usage into ongoing innovation. Hookei remains committed to revisiting client installations, gathering insights from actual store operations, and transforming that feedback into next-level product development.
